Fair Billing Policy
Version
1.0
—
16 May 2024
Fair Billing Policy
At Strove, we believe in fair billing practices. You will only be billed for the services and number of employees that you actively use. Our billing is based on the number of activated employees in your team within a given billing period. Any increases in activated employees will be reflected in your next billing statement.
Invoicing
Strove invoices include a monthly recurring fee based on the number of activated users on the first day of each month. Additional charges may apply for value-added services, platform access, and maintenance fees where applicable.
Adding New Employees During Your Billing Period
If employees are activated partway through the billing period, you will only be charged for the time used. We will track this and bill you accordingly in the subsequent month.
Monthly Billing: We calculate the pro rata cost for the rest of the month and bill you the following month for any new activated employees.
Quarterly Billing: We calculate the pro rata cost for the rest of the quarter and bill you the following month for any new activated employees.
Annual Billing: We calculate the pro rata cost for the rest of the year and bill you the following month for any new activated employees.
Example: Your team is on Strove’s core subscription and pays monthly. Ten days into your billing period, a new employee is activated, leaving 20 days in the billing period. To calculate the pro rata cost, we use the following formula: (1 ÷ 30 days) x (20 days) = 0.66.
Value Added Services
Strove will invoice for all value-added services, including but not limited to Talk, Nourish, Webinars, and Activations, in the following month.
Payments
Strove uses two payment systems:
Direct Debit via Stripe: Payment is triggered once the invoice is issued. You can manage your billing and card details here.
EFT System: Payment is due within 30 days of the invoice being issued.
For payment disputes or queries, please contact finance@strove.ai.
Failed Payments
If a direct debit payment fails, Strove will re-attempt processing the payment every 7 days.
Non-Payments
In the event of non-payment, Strove reserves the right to terminate the service 30 days after notifying the client of the non-payment.
This refined billing policy ensures transparency and fairness, providing you with a clear understanding of how billing and payments are handled at Strove.
Fair Billing Policy
At Strove, we believe in fair billing practices. You will only be billed for the services and number of employees that you actively use. Our billing is based on the number of activated employees in your team within a given billing period. Any increases in activated employees will be reflected in your next billing statement.
Invoicing
Strove invoices include a monthly recurring fee based on the number of activated users on the first day of each month. Additional charges may apply for value-added services, platform access, and maintenance fees where applicable.
Adding New Employees During Your Billing Period
If employees are activated partway through the billing period, you will only be charged for the time used. We will track this and bill you accordingly in the subsequent month.
Monthly Billing: We calculate the pro rata cost for the rest of the month and bill you the following month for any new activated employees.
Quarterly Billing: We calculate the pro rata cost for the rest of the quarter and bill you the following month for any new activated employees.
Annual Billing: We calculate the pro rata cost for the rest of the year and bill you the following month for any new activated employees.
Example: Your team is on Strove’s core subscription and pays monthly. Ten days into your billing period, a new employee is activated, leaving 20 days in the billing period. To calculate the pro rata cost, we use the following formula: (1 ÷ 30 days) x (20 days) = 0.66.
Value Added Services
Strove will invoice for all value-added services, including but not limited to Talk, Nourish, Webinars, and Activations, in the following month.
Payments
Strove uses two payment systems:
Direct Debit via Stripe: Payment is triggered once the invoice is issued. You can manage your billing and card details here.
EFT System: Payment is due within 30 days of the invoice being issued.
For payment disputes or queries, please contact finance@strove.ai.
Failed Payments
If a direct debit payment fails, Strove will re-attempt processing the payment every 7 days.
Non-Payments
In the event of non-payment, Strove reserves the right to terminate the service 30 days after notifying the client of the non-payment.
This refined billing policy ensures transparency and fairness, providing you with a clear understanding of how billing and payments are handled at Strove.